Warranty and Returns

Warranty

Shop MSD does not handle warranty claims for the products we sell. To ensure that you get the quickest possible service, we ask that you contact the manufacturer directly in order to start your claim and get you back out there!

We always recommend keeping your receipt for your purchase.  Most manufacturers offer a warranty “from date of purchase” and this is your way of showing that your warranty is still valid.

Returns

Shop MSD has a 30-Day Return Policy.  If you receive your product and find it to be not what you were looking for, we’ll take the product back and refund you entirely, provided that the product remains in sellable condition (tags on, no signs of wear).  Here is the process:

  1. Contact ShopMSD by emailing Shop@ShopMSD.com to let us know that you’d like to return the product.
  2. Shop MSD will provide a Return Authorization Number (RA #).
  3. Put this number clearly on the outside of package and prepare it to return to us.
  4. Ship the product back to Shop MSD. Customer pays for shipping.
  5. Upon receiving the product back from Customer, we will call for a credit card number and issue the refund immediately.

Please note that all returned products must be in their original condition with the tags on in order to receive a refund.

Shop MSD
Returns
802 9th St. N.
Golden, BC V0A 1H2

 

Please note that SALE and CLEARANCE merchandise is all final sale.